Privacy
Policy
HMIS Notice of Privacy Practices
When you request services from Outreach Community Ministries, information about you and members of your family is entered into a computer system called HMIS, or Homeless Management Information System. HMIS is a project of DuPage County Community Services in partnership with many organizations in northeast Illinois that provide homeless, health care, medical, and social services to persons and families in need. The information collected in HMIS will help us coordinate and provide better service, document the need for additional services, and generate reports such as the number of persons who are homeless or at risk of homelessness in Northeast Illinois.
SMS Communication
By providing your mobile number, you consent to receive SMS communications from Outreach Community Ministries, including updates, alerts, and marketing messages. Message frequency may vary. Standard message and data rates may apply. We do not share, sell, or rent your mobile information to third parties. Your data is securely stored and used solely for purposes related to your engagement with Outreach Community Ministries’ services. You may opt out of SMS communications at any time. For assistance, contact us [email protected].
Privacy Policy
Outreach Community Ministries, Inc. (“Outreach,” “we,” “us,” or “our”) respects the privacy of our donors, volunteers, church partners, and the neighbors we serve. This Privacy Policy explains what information we collect through our website and giving pages, how we use it, and the choices you have.
Information You Give Us
When you make a gift, sign up to volunteer, join the Neighbors Club, subscribe to updates, or contact us, we may collect your name, email address, mailing address, phone number, and details about your gift or your interest in our work.
Payment Information
Donations are processed by secure third-party payment processors. We do not collect or store full credit or debit card numbers on our own systems.
Information Collected Automatically
When you visit our website, we may collect device and usage information such as IP address, browser type, pages viewed, and the site you arrived from. We use cookies and similar technologies for this. Most browsers let you refuse cookies, though some parts of the site may not work as well if you do.
Text Messages and SMS
If you provide your mobile number and check the box consenting to text messages, Outreach may send you updates about our work, an invitation to a short call with a member of our team, and requests for donations. Consent is optional and is never required in order to donate, to volunteer, or to receive any service from Outreach.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance. You may also contact us directly using the details below to be removed.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other categories of data sharing described in this policy exclude text messaging originator opt-in data and consent; this information is not shared with any third party.
Donations and Solicitation
Outreach solicits charitable donations through our website, email, text messages, and paid advertising. Donations are processed through our own accounts and support our community services across DuPage County.
How We Use Your Information
- To process gifts and send receipts and acknowledgments
- To communicate with you about our work and the impact of your support
- To follow up personally, by phone, email, or text, where you have given consent
- To improve our website and understand how supporters find us
- To meet our legal, accounting, and reporting obligations
How We Share Information
We do not sell, rent, or trade your personal information. We share information only with service providers who help us operate, such as payment processors, our donor database provider, email and text messaging providers, and technology partners who work on our behalf and are bound to protect it. We may also disclose information where required by law.
Advertising and Analytics
We advertise on Meta platforms, including Facebook and Instagram. We use the Meta Pixel and similar technologies on our website and giving pages to understand how our advertising performs and to reach people who may be interested in our work.
These tools may collect information about your visit and share it with Meta in accordance with their terms. You can manage advertising preferences through your Meta account settings and through your browser or device controls.
Volunteers and Groups
When you volunteer with us, serve with a church or community group, or sign in at one of our locations, we may collect your name and contact details so we can coordinate the work, keep you informed about future opportunities, and meet the reporting requirements of the programs we administer.
People We Serve
Information about people who receive services from Outreach, including counseling, case management, housing, and youth programs, is handled under separate program policies and is not collected through this website’s giving or marketing tools.
Children
Our website is not directed to children under 13, and we do not knowingly collect information from them online. If you believe a child has provided us information through this site, please contact us and we will remove it.
Your Choices
You can ask us to correct or delete your information, or to stop contacting you, at any time. Every email includes an unsubscribe link, and every text message can be stopped by replying STOP. To make any other request, use the contact details below.
Data Security
We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Links to Other Sites
Our website may link to partner churches and other organizations. We are not responsible for their privacy practices, and we encourage you to read their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page.
Contact Us
Outreach
373 S. Schmale Rd., Carol Stream, IL 60188
Phone: (630) 682-1910
Email: [email protected]